Terms of Purchase

Terms of Purchase - Kurtgeigen

These Terms of Purchase (“Terms”) govern your purchase of luxury goods, including the Kensington collection, designer handbags, footwear, and accessories (collectively “Products”) from Kurtgeigen.com (“Website”). By placing an order on the Website, you (“Client” or “You”) agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on the Website). We recommend reviewing these Terms carefully to understand your rights and obligations when investing in Kurtgeigen luxury products.

1. Order Placement & Acceptance

  • Order Submission: When you submit an order, you make a binding offer to purchase the selected Products at the listed price (exclusively in United States Dollars, USD). All Product descriptions, images, and prices are subject to change without notice, but we will honor the price displayed at the time of your order—provided the Product is in stock, pricing is accurate, and your payment is successfully processed.
  • Order Confirmation: Upon submitting your order, you will receive an automated “Order Confirmation” email with your order number, Product details (e.g., Kensington collection style, size, color), and payment summary. This email confirms we have received your order but does not constitute acceptance. A legally binding contract between you and Kurtgeigen is formed only when we ship your Products and send a “Shipping Confirmation” email.
  • Order Cancellations/Modifications: To preserve the integrity of luxury craftsmanship (especially for made-to-order Kensington pieces), we allow order cancellations or modifications within 8 hours of purchase. Requests must be submitted via email to [email protected] with your order number and detailed request (e.g., size adjustment for designer footwear, cancellation of Kensington tote). We cannot guarantee changes after the 8-hour window, as production or fulfillment for luxury items may commence immediately. Kurtgeigen reserves the right to cancel any order due to inventory discrepancies, pricing errors, fraudulent activity, or non-compliance with these Terms.

2. Product Availability & Descriptions

  • Availability: All Products are subject to stock limitations, especially limited-edition Kensington collection items and designer collaborations. We strive to maintain accurate inventory information, but occasional stockouts may occur after order placement. If a Product you ordered is unavailable, our concierge team will contact you within 2 business days to offer a full refund, replacement with a comparable luxury item (with your explicit consent), or pre-order access (if applicable for Kensington collection restocks).
  • Product Descriptions: We make every effort to ensure Product details—including materials (e.g., full-grain leather, suede), dimensions, colors, and craftsmanship—are accurate and reflective of the actual item. Minor variations may occur due to the handcrafted nature of luxury goods (e.g., subtle leather grain differences, slight color nuances) and do not constitute a defect or grounds for refusal. For pre-purchase clarifications (e.g., Kensington collection material care, footwear fit), contact [email protected] for personalized assistance.

3. Pricing & Payment

  • Currency: All prices displayed on the Website and all transactions are processed exclusively in United States Dollars (USD). We do not offer currency conversion, and any currency conversion fees, foreign transaction fees, or charges imposed by your payment provider are your sole responsibility.
  • Pricing Accuracy: We endeavor to ensure all prices are accurate, but errors may occur (e.g., typographical mistakes, system glitches). If we identify a pricing error after you place an order, we will notify you immediately and offer two options: (a) process the order at the correct price (with your written consent), or (b) cancel the order and issue a full refund (if payment has been processed).
  • Payment Methods: We accept premium payment options including major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and luxury financing (where available). By providing payment information, you confirm you are authorized to use the payment method and that all details are accurate. We do not store full credit card information—payment processing is handled by PCI DSS-compliant third-party providers, ensuring bank-level security for your financial data.
  • Payment Authorization: Upon order submission, we will authorize the full purchase amount on your payment method to reserve funds. This authorization is temporary and will be converted to a charge once your order ships. If your order is canceled, the authorization will be released (timing varies by payment provider, typically 3–5 business days).

4. Shipping & Delivery

  • Global Free Shipping: Kurtgeigen offers complimentary global shipping on all orders—no minimum purchase required. There are no hidden shipping fees, and the price at checkout includes full delivery costs for premium, secure transit of your luxury Products.
  • Order Processing Time: Most orders are processed within 1–3 business days (Monday–Friday, excluding major holidays such as Christmas, New Year’s Day, Thanksgiving, and Easter). Processing includes final quality inspections (e.g., verifying Kensington collection hardware, authenticating designer pieces) and luxury packaging preparation. Select made-to-order Kensington items may require extended processing time, which will be disclosed at checkout.
  • Delivery Time: After processing, standard delivery takes an estimated 6–12 business days to any global destination. This timeline is an estimate and may vary slightly due to customs processing (for international orders) or unforeseen logistics delays. You will receive a “Shipping Confirmation” email with a unique tracking number to monitor your shipment’s progress.

5. Returns & Refunds

  • Return Period: You may return eligible Products for a refund within 60 days of delivery. To be eligible, Products must be unused, unworn, and in their original luxury condition—with all tags, dust bags, authenticity cards, and packaging intact (consistent with our Refund Policy). Customized, monogrammed, or final sale items are non-returnable unless defective or incorrectly delivered.
  • Return Process: To initiate a return, email [email protected] with your order number, Product details, and reason for return. Our concierge team will provide a complimentary, tracked return label and packaging instructions to protect your luxury item during transit. You are responsible for securely shipping the Product back to us—we recommend signature-required delivery for high-value items.
  • Refund Processing: Upon receipt of the returned Product, our quality inspection team will verify its condition (typically 2–3 business days). Approved refunds are processed to your original payment method within 5–10 business days. Refunds cover the full purchase price (in USD) excluding any customs duties or taxes (refunded in accordance with local regulations). Original shipping costs are non-refundable unless the return is due to our error (e.g., defective Product, incorrect item).

6. Client Responsibilities

  • Accurate Information: You are responsible for providing complete, accurate information when placing an order (e.g., shipping address, email address, contact phone number). Kurtgeigen is not liable for delivery delays, lost packages, or other issues caused by incorrect or incomplete information. Address changes are permitted only within 8 hours of order placement—contact [email protected] to request updates.
  • Age Requirement: You must be at least 18 years old to place an order on the Website. By placing an order, you confirm you are of legal age and have the authority to enter into this contract.
  • Customs & Import Duties: For international orders, you are solely responsible for any customs duties, import taxes, or fees imposed by your country’s government. These charges are determined by local customs authorities and must be paid by you to receive your order. Kurtgeigen is not liable for orders held or delayed due to unpaid customs fees.

7. Limitation of Liability

  • Kurtgeigen shall not be liable for any indirect, incidental, special, or consequential damages (e.g., loss of use, inconvenience, or diminished value) arising from your purchase, use, or inability to use the Products, even if we have been advised of the possibility of such damages.
  • Our total liability for any claim related to your order (e.g., defective Products, delayed delivery) shall not exceed the total purchase price of the affected Product(s).
  • We are not liable for delays or failures in shipping, delivery, or fulfillment caused by factors beyond our control (e.g., natural disasters, carrier strikes, customs delays, pandemics).

8. Changes to These Terms

Kurtgeigen may update these Terms of Purchase periodically to reflect changes in business practices, legal requirements, or luxury service offerings. When changes are made, we will revise the “Last Updated” date at the top of this page and post the revised Terms on the Website. Your continued use of the Website or placement of orders after the update takes effect constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

9. Contact Us

For questions, concerns, or disputes related to these Terms of Purchase or your order, contact our dedicated concierge team at [email protected]. We respond within 24 business hours and are committed to resolving your inquiry with the elegance and attention to detail that defines the Kurtgeigen luxury experience.
By placing an order with Kurtgeigen, you acknowledge that you have read, understood, and agreed to these Terms of Purchase.