Privacy Policy

Privacy Policy - Kurtgeigen

At Kurtgeigen, we understand that trust is the foundation of luxury—and protecting your personal information is as important as the craftsmanship of our Kensington collection, designer handbags, footwear, and accessories. We are committed to safeguarding the data you share with us when browsing our website (Kurtgeigen.com), creating a client account, placing orders for luxury items, or engaging with our concierge service. This Privacy Policy explains what information we collect, how we use, store, and secure it (with standards befitting high-end clientele), and your rights regarding your personal data. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information to deliver personalized luxury experiences, process orders securely, and provide tailored support—all while respecting your privacy. The information we gather falls into two categories: information you provide voluntarily and information collected automatically.

a. Voluntarily Provided Information

This includes data you actively share with us, aligned with your luxury shopping journey:
  • Account & Order Details: When creating a client account or placing an order, we collect your full name, contact information (email address, phone number), shipping address (including preferred delivery instructions for premium service), billing address, and payment information (e.g., credit card details, PayPal account info). For luxury orders, this may include details to ensure discreet, secure delivery (e.g., signature requirements for high-value items like Kensington collection handbags). Note: We do not store full credit card numbers—payment processing is handled by PCI DSS-compliant third-party providers (e.g., Stripe, PayPal) with bank-level security, ensuring your financial information is protected to luxury standards.
  • Style & Preference Data: To curate personalized recommendations (e.g., new Kensington collection styles, designer accessory pairings), we may collect information you provide voluntarily, such as style preferences (e.g., minimalist, classic, bold), size preferences (for footwear and handbags), favorite materials (e.g., full-grain leather, suede), and past purchase history. You may also choose to share additional details (e.g., occasion-specific needs, wardrobe goals) to enhance our concierge service.
  • Communication Data: When you contact our concierge team via email ([email protected]) with inquiries (e.g., Kensington handbag care, styling advice, order support), we collect your message content, contact details, and any product or order information referenced to deliver tailored responses.
  • Mailing List & Marketing Consent: If you subscribe to our exclusive luxury newsletter (to receive updates on Kensington collection launches, designer collaborations, or private shopping events), we collect your email address. You may opt out of marketing communications at any time via the “unsubscribe” link in our emails or by notifying our concierge team.

b. Automatically Collected Information

When you visit Kurtgeigen.com, we collect non-identifiable or semi-identifiable data to optimize your luxury browsing experience and refine our offerings:
  • Device & Browsing Data: Your IP address, browser type (e.g., Safari, Chrome), operating system, device type (e.g., smartphone, laptop), and browsing behavior (e.g., pages visited, products viewed—such as Kensington collection handbags, designer footwear, or accessories—time spent on the site, links clicked, and search queries like “luxury leather tote”). This data is aggregated to identify trends (e.g., popular Kensington styles) and improve website functionality (e.g., optimizing mobile browsing for on-the-go clients).
  • Cookie Data: We use strictly necessary and performance cookies to enhance your experience:
    • Necessary cookies: Enable core website functions (e.g., secure checkout, account access).
    • Performance cookies: Track browsing patterns to improve site navigation and personalize content (e.g., displaying your recently viewed Kensington pieces).
You can manage cookie preferences via your browser settings, but disabling necessary cookies may limit access to premium features (e.g., saved wishlists, personalized recommendations).

2. How We Use Your Information

We use your personal information only for legitimate, transparent purposes that enhance your luxury experience—never for unrelated or unsolicited uses:
  • Process & Fulfill Orders: To verify your purchase, process payment securely, fulfill your order (e.g., craft or source Kensington collection items, arrange premium shipping), and send order updates (e.g., “Order Crafted,” “Shipping Confirmation,” “Delivery Notification”).
  • Deliver Personalized Luxury Experiences: To curate tailored recommendations (e.g., suggesting Kensington collection new arrivals based on your style preferences, pairing designer footwear with your past purchases) and personalized concierge support (e.g., remembering your size preferences for future orders).
  • Provide Concierge Service: To respond to your inquiries (e.g., Kensington handbag maintenance, styling consultations, return support) and resolve issues efficiently, ensuring the level of service befitting Kurtgeigen clients.
  • Improve Our Collections & Services: To analyze browsing and purchase trends (e.g., popular materials in the Kensington line, client feedback on designer pieces) and make data-driven improvements (e.g., refining Kensington collection designs, enhancing website functionality, expanding luxury care services).
  • Send Marketing Communications: If you’ve consented, we use your email address to send exclusive content (e.g., Kensington collection launch previews, private shopping event invitations, limited-time offers) that aligns with your style preferences. We never share your email with third parties for marketing purposes.
  • Comply with Legal Obligations: To meet legal requirements (e.g., processing tax documents, responding to valid law enforcement requests) or protect our rights (e.g., addressing fraudulent order activity) while upholding client confidentiality.

3. How We Share Your Information

We never sell, rent, or trade your personal information to third parties for their own marketing purposes—your trust as a luxury client is irreplaceable. We may share your data only with trusted partners who assist us in delivering premium services, and only to the extent necessary:
  • Payment Processors: PCI DSS-compliant third-party providers (e.g., Stripe, PayPal) who handle payment transactions securely. They receive your payment details only to process orders and do not use this data for unrelated purposes.
  • Shipping & Fulfillment Partners: Premium courier services (e.g., DHL Express, FedEx Luxury Delivery) and warehouse teams trained in luxury item handling. We share your shipping address and order details to ensure discreet, secure delivery (e.g., signature confirmation, climate-controlled transit for delicate materials like suede).
  • Concierge & Service Tools: Platforms that help us manage client communications and orders (e.g., Zendesk Luxury). These tools have access to your communication history and order info only to support our concierge team in delivering personalized service.
  • Analytics Providers: Services like Google Analytics (configured to respect privacy) that help us track website performance and client behavior. This data is anonymized where possible and used solely to improve our luxury offerings and user experience.
We may also share your information if required by law (e.g., to comply with a subpoena) or to protect our rights, property, or the safety of our clients, employees, or the public (e.g., addressing fraudulent activity involving high-value orders).

4. How We Protect Your Information

As a luxury brand, we hold ourselves to the highest security standards to safeguard your personal data—mirroring the care we put into protecting our designer pieces:
  • Secure Data Transmission: All data sent between your browser and Kurtgeigen.com (e.g., order details, payment info, style preferences) is encrypted using SSL/TLS 1.3 technology (indicated by the “https://” prefix and padlock icon), ensuring end-to-end protection.
  • Restricted Access: Only authorized personnel (e.g., concierge team members, order fulfillment specialists) with security clearance have access to your personal information. All team members undergo training on luxury client privacy and data protection.
  • Premium Storage Security: Your data is stored on encrypted servers with multi-layered security (e.g., firewalls, intrusion detection systems) in compliance with global privacy regulations (e.g., GDPR, CCPA). We conduct regular security audits to identify and address potential vulnerabilities.
  • Payment Security: As noted, we do not store full credit card details—payment processing is handled by PCI DSS-compliant providers, ensuring your financial information is protected to banking industry standards.
While we implement rigorous security measures, no online system is 100% secure. If you believe your account has been compromised (e.g., unauthorized access, suspicious activity), contact our concierge team immediately at [email protected]—we will take immediate action to secure your account and investigate the issue.

5. Your Rights Regarding Your Personal Information

Under applicable privacy laws (e.g., GDPR for EU residents, CCPA for California residents), you have certain rights regarding your personal data—we make it easy for luxury clients to exercise these rights:
  • Access: Request a copy of the personal information we hold about you (e.g., account details, order history, style preferences).
  • Correction: Ask to update or correct inaccurate information (e.g., outdated shipping address, revised size preferences).
  • Deletion: Request the deletion of your personal data (subject to legal exceptions, such as retaining order records for tax or warranty purposes).
  • Opt-Out: Unsubscribe from marketing communications at any time, or request that we stop using your data for personalized recommendations (while still allowing essential order and service functions).
  • Data Portability: Request a copy of your data in a structured, machine-readable format (e.g., to transfer to another platform).
To exercise any of these rights, contact our concierge team at [email protected] with your full name, email address linked to your account, and a clear description of your request. We will respond within 30 days (or as required by law) and may ask for additional verification to protect your privacy.

6. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms like Instagram or Pinterest, payment processors, or premium shipping carriers). This Privacy Policy does not apply to these external sites—we recommend reviewing their privacy policies before sharing personal information. Kurtgeigen is not responsible for the privacy practices or content of third-party websites.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or luxury service offerings (e.g., new Kensington collection customization options). When we make changes, we will revise the “Last Updated” date at the top of this page and post the revised policy on Kurtgeigen.com. Your continued use of our website or services after the update takes effect constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

8. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our concierge team at:
We are committed to addressing your inquiries promptly and transparently—upholding the same level of care and attention that defines the Kurtgeigen luxury experience.