Shipping Policy

Shipping Policy - Kurtgeigen

At Kurtgeigen, we believe the luxury experience extends beyond your purchase—into every step of the delivery journey. We’re proud to offer complimentary global shipping on all orders—no minimum purchase required—ensuring your Kensington collection pieces, designer handbags, footwear, and accessories arrive with the same elegance and care they were crafted with. Whether you’re receiving a signature Kensington tote, a pair of couture-inspired heels, or a statement accessory, we prioritize secure, discreet, and timely delivery to discerning clients worldwide. Below, discover the details of our premium shipping service.

1. Shipping Eligibility & Global Coverage

  • Unlimited Global Free Shipping: Our complimentary premium shipping applies to every order, regardless of destination—from North America, Europe, and Asia to Australia, the Middle East, and beyond. There are no regional restrictions, weight limits, or hidden surcharges; the price you see at checkout (in USD) includes full delivery costs, with no additional fees for luxury handling or international transit.
  • Luxury-Grade Packaging: We protect your investment with packaging as refined as our products:
    • Designer handbags (including Kensington collection pieces) are wrapped in acid-free tissue paper, placed in embossed Kurtgeigen dust bags, and secured in rigid, branded boxes with shock-absorbing padding to prevent scratches or creases.
    • Footwear is packaged in individual shoe bags and reinforced boxes to maintain shape during transit, with additional protection for delicate materials (e.g., suede, patent leather).
    • Accessories (e.g., belts, scarves, small leather goods) are tucked into silk pouches and placed in compact luxury boxes, ensuring they arrive in pristine condition.
    • All shipments include a discrete outer layer (without visible brand 标识) for privacy, with internal branding reserved for the unboxing experience.

2. Order Processing Time

To uphold the quality of our handcrafted pieces while ensuring timely delivery, we process orders with meticulous attention to detail:
  • Standard Processing: Most orders are processed within 1–3 business days (Monday–Friday, excluding major holidays such as Christmas, New Year’s Day, Thanksgiving, and Easter). This includes final quality inspections (e.g., verifying Kensington collection hardware, checking footwear stitching, authenticating designer pieces) and luxury packaging preparation.
  • Made-to-Order & Kensington Collection Lead Times: Select Kensington collection items or custom-designed pieces may require additional processing time (typically 2–4 weeks), as they are crafted to order by our artisans. You will be notified of extended lead times at checkout, with regular updates on production progress.
  • Processing Delays: Occasional delays may occur for limited-edition pieces, designer collaborations, or during peak luxury shopping seasons (e.g., holiday gifting). If your order will take longer than 3 business days to process, our concierge team will contact you directly with a personalized timeline and tracking estimate.

3. Estimated Delivery Times

We partner with premium courier services (e.g., DHL Express, FedEx Luxury, UPS Worldwide Express) to ensure fast, reliable delivery—with timelines tailored to your location:
  • North America & Europe: 2–5 business days after processing (express delivery for urgent orders available upon request, complimentary for Kensington collection purchases).
  • Asia Pacific & Australia: 3–7 business days after processing.
  • Middle East & Africa: 4–8 business days after processing.
  • Rest of World: 5–10 business days after processing.
Note: These are estimated timelines and may vary slightly due to customs processing (for international orders) or unforeseen logistics delays. We provide real-time tracking to keep you informed of your shipment’s progress.

4. Order Tracking & Concierge Updates

We believe luxury means staying informed—you’ll receive personalized updates at every stage of delivery:
  • Shipping Confirmation: Once your order ships, you’ll receive an email with a unique tracking number, direct courier link, and estimated delivery date. For Kensington collection items, this email also includes care tips to prepare for your new piece.
  • Real-Time Tracking: Monitor your shipment 24/7 via the courier’s platform, with updates for key milestones (e.g., “In Transit,” “Customs Cleared,” “Out for Delivery”).
  • Delivery Notification: You’ll receive a reminder email and SMS (if provided) 24 hours before delivery, allowing you to adjust delivery preferences (e.g., reschedule, redirect to a secure location) via the courier’s portal.
  • Signature Requirement: All orders require a signature upon delivery to ensure security—especially for high-value items. If you’re unavailable, the courier will leave a delivery attempt notice, with re-delivery options coordinated directly with you.

5. Customs, Duties, & Taxes

  • International Orders: While shipping is complimentary, Kurtgeigen is not responsible for customs duties, import taxes, or fees imposed by your country’s government. These charges are determined by local customs authorities based on the product’s value and are the sole responsibility of the recipient.
  • Customs Documentation: We provide all necessary paperwork (e.g., commercial invoice, certificate of authenticity for designer pieces, material declarations for exotic leathers) to facilitate smooth customs clearance. Documentation is prepared discreetly, with detailed item descriptions to avoid delays.
  • Concierge Support for Customs: If you encounter issues with customs processing, our team is available to assist—simply contact [email protected] with your order number and customs reference, and we’ll provide additional documentation or support to resolve the matter.

6. Address Changes & Missing Deliveries

  • Address Modifications: To ensure your luxury piece is delivered to the correct location, address changes are permitted within 12 hours of order placement. Contact our concierge team at [email protected] with your order number and updated address—we cannot guarantee changes after the 12-hour window, as packaging and shipping preparations may have commenced.
  • Missing or Undelivered Orders: If tracking shows “Delivered” but you have not received your package:
    1. Check with your local courier first—they may have left the package with a neighbor, building manager, or secure delivery location.
    1. Contact our concierge team within 48 hours of the estimated delivery date with your order number, tracking details, and delivery address. We will initiate a formal investigation with the courier and provide a resolution (replacement or full refund) within 3–5 business days, prioritizing Kensington collection items for expedited support.

7. Contact Our Concierge Team

For questions about your shipment, tracking updates, address changes, or special shipping requests (e.g., white-glove delivery), contact our dedicated concierge team at [email protected]. We respond within 24 business hours and are committed to resolving your inquiry with the same elegance and attention to detail that defines our brand.
At Kurtgeigen, we view shipping as an extension of our luxury promise—ensuring your pieces arrive safely, discreetly, and in perfect condition, ready to elevate your wardrobe.
Thank you for choosing Kurtgeigen—where luxury meets precision, from craftsmanship to delivery.